Sign up with valid phone number, but it keeps saying that the number is invalid to a very active number

Hello ​@Nonprofit_Zach,

Thank you for the update. You did everything you could. As none of the troubleshooting worked, your next best step is to open a Support case so our Technical team can take a closer look.

If you have a paid account, here is the step to open a case:  Open a case in the Docusign Support Center.

If you do not have a paid account, you can still open a case at the Get support page at the bottom, where it says More support options > I can’t access my account. This does not require you to log in to an account or to upgrade. 

Link: Get Support. Please view the screenshot below:

I hope this will be resolved soon. Let us know if you need further assistance. Thank you!

 Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

Hello ​@Nonprofit_Zach,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

Hi ​@Melanie.Panguito 

My problem was resolved. For future reference for anyone else with this issue I believe my problem stemmed from our use of Google Voice VoIP numbers for our office (we are a remote/distributed team so that’s the only phones we have). The problem was resolved by DocuSign support staff manually entering my phone number into my account from the backend.

Cheers

Hey ​@Nonprofit_Zach 

Wow! Thank you for the update! I am glad you're issue is resolved. Thank you for your tips! Please consider marking your response as Best Answer ✅ so others with similar issues can find it too. Have a great day ahead!

Cheers,

Melanie | Docusign Community Moderator