Sender has left, how can the recipient void an envelope

Forum|Forum|1 year ago
January 23, 2025
2 replies
161 views

Someone externally has received a Docusign envelope from our company. The person who sent the envelope has left and we have no way of accessing his account. Is there any way the recipient can void an envelope so that they stop receiving the notifications?

Best answer by Michael.Rave

@kellypa9

Yes, the recipient can “Decline to Sign”, which will result in the envelope being voided.

The Docusign Administrator of the sender account has the ability to transfer ownership to someone else in the account, who can then void it. Or the Admin can set up shared access to go into the account of the person who left and void the envelope that way.

Michael.Rave

Answer

Docusign Employee

@kellypa9

Yes, the recipient can “Decline to Sign”, which will result in the envelope being voided.

The Docusign Administrator of the sender account has the ability to transfer ownership to someone else in the account, who can then void it. Or the Admin can set up shared access to go into the account of the person who left and void the envelope that way.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @kellypa9,

If you found the response to be a useful solution to your question, please select it as “Best Answer” so it is easier for other users to find in the future.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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