Hello,
I noticed the following. If, in a template with a predefined subject line, the ‘Customise email and language for each recipient’ checkbox is selected and then deselected again, the predefined subject line is overwritten with the file name of the stored template. The subject line remains unchanged even if the checkbox is selected again and must be adjusted manually.
The email text itself remains unchanged.
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Try basic troubleshooting, such as clearing your browser's cache and cookies, opening your Docusign account in incognito, or copying the template and using the copied one for your envelope.
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello Ma Cubio,
This has nothing to do with the browser, cache or cookie behaviour.
I think it would be easy for the developers to reproduce the error and see why the individual subject line is overwritten when the fields are refreshed, but the individual email text is restored.
First of all, I would be grateful if you could confirm the behaviour I described in my first post. For me, this is an error.
Hello
I’m sorry that the issue is still unresolved. I reproduced the issue, but I did not experience the same thing. That’s why I asked you to do the basic troubleshooting steps, which mostly resolve this problem.
Could you send me a screenshot of the issue? Also, can you confirm whether you still encounter the same thing after troubleshooting?
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello Ma.Cubio,
I’m working together with my colleague Jochen and to double check I also did the troubleshooting you suggested.
Even after troubleshooting the outcome is the same. Before you have the normal subject
and after checking and then unchecking the box, the name of the document appears in the subject.
And then there is no turning back to normal. We also had a chat with our Customer Success Manager and he will forward this bug to the Engineering Team.
Best regards and thank you.
Hello
That’s unusual, and yes, to have it fully investigated, you need to open a support case and prepare the HAR and API logs if needed. But if a support case has already been initiated and someone is already working on it, you may share the ticket number so I can follow up on your behalf.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
