Hi everyone,
We are using Docusign as a Salesforce integration and send envelopes correctly from there however we are not able to receive any update in our email when the customer opens or completes the envelope so not sure what are we missing, can you please advise?
Thank you
Hi
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that your users haven't been receiving their envelope's notifications, but I will gladly help you correct the issue as soon as possible. Your user's email notification settings are managed in My Preferences>Notifications. For detailed steps on how to manage your email notifications, see:
How do I manage my Docusign email notifications?
If the affected users have enabled the setting. but are not getting the emails, the most common root cause of this behavior would be a custom rule either in their email inbox or within their email domain that is suppressing the email or moving it to a specific folder.
You can find more information on the possible root causes behind this behavior, here:
Why aren't my signers receiving Docusign Notification emails?
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Go to ‘my preferences” (click on the initial at the top right of the screen) - “notifications” (bottom left) and check of what you want to receive a notification for.
good luck
mr1
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.