Hi @Jorge.Manzano,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your users haven't been receiving their envelope's notifications, but I will gladly help you correct the issue as soon as possible. Your user's email notification settings are managed in My Preferences>Notifications. For detailed steps on how to manage your email notifications, see:

How do I manage my Docusign email notifications?

If the affected users have enabled the setting. but are not getting the emails, the most common root cause of this behavior would be a custom rule either in their email inbox or within their email domain that is suppressing the email or moving it to a specific folder.

You can find  more information on the possible root causes behind this behavior, here:

Why aren't my signers receiving Docusign Notification emails?

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  

@Jorge.Manzano 

Go to ‘my preferences” (click on the initial at the top right of the screen) - “notifications” (bottom left) and check of what you want to receive a notification for.

good luck

mr1