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A solar company is trying to send an offer for my approval. They are being notified that I have reviewed the documents but I am not seeing anything. No email or pending documents in my account. They can’t seem to figure it out and have tried sending it to me on different emails and the same thing happens. Any suggestions for me?

Hello ​@BernSAT,

Thank you for reaching out to the Docusign Community.

Do you know if the sender has reviewed the Envelope History?

Has the sender confirmed the email address that was used?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@BernSAT,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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