retrieving a voided document

Question

Good morning  I need help retrieving a document the sender has voided I have a document reference number on original email request to sign.  Can anyone help please

Jenny.Martin · Accepted Answer

Hello ​@Jb31,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.If thesender has voided a DocuSign envelope,it means the transaction is no longer active, and you cannot reactivate it.The envelope will be marked as "Voided," and a "VOID" watermark will be placed on all pages, preventing further signing actionsVoid EnvelopesYou can stillfind voided envelopes in your "Inbox" under "Agreements" in your DocuSign account.If you need a valid signed copy, you'll need to ask the sender tocreate a new envelope from scratch or make a copy of the voided one and send it for signing again.Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny| Docusign Community ModeratorIf this cleared things up, you can mark it as "Best Answer" so others can find it, too.

Jenny.Martin · Answer

Hello ​@Jb31,I hope you’re doing well. If the solution provided helped you, cleared things up, or pointed you in the right direction, please click Best Answer✅"so others can find it too.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny | Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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