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Good morning
I need help retrieving a document the sender has voided
I have a document reference number on original email request to sign.
Can anyone help please
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retrieving a voided document
- Newcomer
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If the sender has voided a DocuSign envelope, it means the transaction is no longer active, and you cannot reactivate it. The envelope will be marked as "Voided," and a "VOID" watermark will be placed on all pages, preventing further signing actions
You can still find voided envelopes in your "Inbox" under "Agreements" in your DocuSign account.
- If you need a valid signed copy, you'll need to ask the sender to create a new envelope from scratch or make a copy of the voided one and send it for signing again.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If the sender has voided a DocuSign envelope, it means the transaction is no longer active, and you cannot reactivate it. The envelope will be marked as "Voided," and a "VOID" watermark will be placed on all pages, preventing further signing actions
You can still find voided envelopes in your "Inbox" under "Agreements" in your DocuSign account.
- If you need a valid signed copy, you'll need to ask the sender to create a new envelope from scratch or make a copy of the voided one and send it for signing again.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
- Community Moderator
Hello
I hope you’re doing well. If the solution provided helped you, cleared things up, or pointed you in the right direction, please click Best Answer ✅"so others can find it too.
Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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