Hello @Wendi Barker
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Are you clearing out the folder after each run? If so, clearing it will create duplicates, specifically deleting the .downloaded folder.
You can check the article below for your reference.
Retrieve .downloaded Folder
When Retrieve exports envelopes, it creates a folder called .downloaded in the Retrieve folder. Retrieve stores an XML file in this folder for each envelope ID that it processes for a filter query. All envelopes that are within the date range of the query are reflected in this folder. An XML file is created for each envelope, regardless of whether the envelope is exported or skipped because it doesn't match the filter criteria.
For this reason, you may find that the number of XML files in the .downloaded folder does not match the number of envelopes exported.
The following screenshots show the location of the .downloaded folder and an example of the XML file contents.
To reduce API calls and enhance performance, when Retrieve re-runs jobs, it does not re-export envelopes with matching IDs inside the .downloaded folder.
If you need to export an envelope again, for example, when you manually remove it from the output folder, clear the contents of the .downloaded folder before running the export so the envelope is exported again.
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Ma. Cassandra | Docusign Community Moderator
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Hello @Wendi Barker
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
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Hi @Ma.Cubio! I am not clearing out the .download folder. Now that I have the setting to create the CSV file it seems to not be duplicating. the issue now is the CSV file is being pulled into my CRM system. I will have to do some digging to see why that is happening and if there is a setting on my side I need to update.
Hello @Wendi Barker
It’s nice to know that it’s no longer duplicating. However, for the issue you’re facing, Retrieve doesn't natively interface with any CRM systems; whatever is copying the CSV is something we can't investigate.
We appreciate that you’re working to find anything that would help you resolve this.
Best regards,
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hello @Wendi Barker
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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