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New Voice
February 23, 2024
Solved

Restarted computer - and DocuSign was empty

  • February 23, 2024
  • 13 replies
  • 277 views

My Docusign is completely empty!

Anyone know what may have happened?

 

Nina

Best answer by Michael.Rave

The status has been updated to “Resolved - This incident has been resolved.”

13 replies

Newcomer
February 23, 2024

I have the same problem. My DocuSign is empty.

Toni

Newcomer
February 23, 2024

I have the same issue!

New Voice
February 23, 2024

Thanks! Then I guess they will fix it soon.

I have created a Support Case ;-)

 

Nina

Active Voice
February 23, 2024

Me too!! have been on hold to support for an hour

Newcomer
February 23, 2024

same issue, and can’t creat the an envelope

Newcomer
February 23, 2024

Hello, same issue here - all folders gone, and can’t upload anything!

New Voice
February 23, 2024

So I guess we just have to wait for them to find the error, then. Seems to be for all users.

I was afraid I deleted everything - as I had to delete browsing history and cookies to log in, he he!

Active Voice
February 23, 2024

I am talking to someone now, known issue affecting alot of people. No ETA

New Voice
February 23, 2024

This is a Browser issue!

I was able to access my account via the app Web Explorer instead of MS Edge….

Michael.Rave
Docusign Employee
Docusign Employee
February 23, 2024

There has been an issue this morning, which has been fixed. You can check the status here

If you accessed DocuSign during the issue was occurring, you may need to empty the browser cache to resolve it. Switching to a different brower as suggested by @Nina Ottesen works as well.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.