Resizing Issue or Glitch

Forum|Forum|2 years ago
July 23, 2024
22 replies
1185 views

Hello everyone.

I'm adding a textbox to a contract I'm trying to fill out and when i try to resize the text to fit along the according lines it doesn't let me. The selected text box only lets me move it around but does not let me resize it using the expanded arrows on the corners. its like the text box has a fixed size.

Is there a fix to this?

eSignature

Best answer by nathaly.monge

Hello @Gviscal ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the issue is also happening in other browsers and devices I recommend you create a support case.

I also would like to mention that it might be due to a backend setting not being enabled which could be because of your plan, a support agent can help to determine if that is the case or if the it is supported on your plan.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Show previous replies

S

Saqs

New Voice

I have also tried multiple browsers and nothing is working since I got online last week. I was able to resize text boxes when I had my free trial, but now that I’m paying I can’t even do what I need. It makes it so that I am completely unable to use Docusign. I’m surprised Docusign has not taken more responsibility to look into this yet. I will have to try it on my PC when I get home, maybe it doesn’t like my Macbook? I briefly encountered some kind of glitch where I DID get a re-sizable text box, but then I couldn’t move (click & drag) it! I could only re-size it. I will mess with some more settings and see if nail art I can’t discover anything.

Sounds frustrating 😕 It could be a browser or Mac-specific glitch. Trying on your PC should help narrow it down if it works there, it’s likely compatibility with your Mac/browser.

M

Ma.Cubio

Community Moderator

Hello @Roxy K

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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