Resizing Issue or Glitch

Hello @John Wickham,

Welcome to the Docusign Community and thank you for posting your concerns!

If the troubleshooting steps provided in the responses to the post not of any help, please create a case with customer support: 

https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello, 

This issue occurs for me as well, as of October 7, 2024. This seems like a glaring bug, and I’m a bit surprised it hasn’t been resolved yet. It happens on multiple browsers and across envelopes. I would think being able to manipulate the field that is probably the third most used (After Signatures and Initials)  would be a pretty big issue …

Has anyone been able to fix this? This is still happening on December 3, 2024. 

Ok, not sure if anyone was using an iPad Pro like myself but that was the issue for me. I had to use my Desktop and now I am able to change the size of the text box while editing my template. 

Has anyone found a solution to this issue??  I’ve already reset cookies and site data and tried multiple browsers, but nothing seems to work.  

I have also tried multiple browsers and nothing is working since I got online last week. I was able to resize text boxes when I had my free trial, but now that I’m paying I can’t even do what I need. It makes it so that I am completely unable to use Docusign. I’m surprised Docusign has not taken more responsibility to look into this yet. I will have to try it on my PC when I get home, maybe it doesn’t like my Macbook? I briefly encountered some kind of glitch where I DID get a re-sizable text box, but then I couldn’t move (click & drag) it! I could only re-size it. I will mess with some more settings and see if I can’t discover anything.

Hi ​@NRM.I  — thanks for the heads up on this.

We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID NDSESEND-12003. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@NRM.I 
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello, I am experiencing the problem of being unable to adjust the size of text boxes. Will you please let me know if this is the same issue as before and it is being fixed? Thank you! 

Hello ​@Roxy K 
Thank you for reaching out, and Welcome to the Docusign Community! Rest assured, I’m here to help.
I want to confirm if you are creating the envelope or signing it?
_
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.