Hi,
I received a document via DocuSign and was able to open it initially. However, after a few hours, I could no longer access it and received a message saying, “Request a new link or log in.”
I tried requesting a new link multiple times, but I haven’t received any email. I also asked the sender to resend the document, but I still haven’t received anything. I’ve checked my junk/spam folder and refreshed my inbox several times, but no luck.
Could you please help me resolve this issue?
Hi
I'm sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.
Rest assured, I’m here to help. To check on this further, please send me the envelope ID via private message. It is located at the upper left of the envelope.
Again, I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hi
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
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