I tried to cancel my account… Dec 4th I got an email saying the cancellation is being refunded, and my account shows that it will take effect in 24-48 hours, but has been this way since early December.
How do I get the account actually cancelled, and the additional two months of payments refunded? Is chargeback the easiest way?
Best answer by Alejandro.Ramos
Hi
Thank you for reaching out to the Docusign Community.
Our Support team will gladly help manually process this request, to start the process, please open a new support case including the details shared as part of this community post.
You can open a new support case by filling out the form provided below:
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
Thank you for reaching out to the Docusign Community.
Our Support team will gladly help manually process this request, to start the process, please open a new support case including the details shared as part of this community post.
You can open a new support case by filling out the form provided below:
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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