I tried to cancel my account… Dec 4th I got an email saying the cancellation is being refunded, and my account shows that it will take effect in 24-48 hours, but has been this way since early December.
How do I get the account actually cancelled, and the additional two months of payments refunded? Is chargeback the easiest way?
Hi
Thank you for reaching out to the Docusign Community.
Our Support team will gladly help manually process this request, to start the process, please open a new support case including the details shared as part of this community post.
You can open a new support case by filling out the form provided below:
https://support.docusign.com/en/contactSupport
If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
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