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Dear DocuSign Support,

I am reaching out regarding a charge of $406,55 to my card on the 23rd of April 2025 for one seat on my DocuSign account. This charge is incorrect, as I had canceled my subscription and downgraded to the free plan on the 18th of April.

I never signed up for another paid plan, and I have not used any envelopes or services since canceling. When I log in now, I cannot see any envelopes or access paid features, which confirms I’ve been on the free plan since cancellation.

I respectfully request a full refund for this charge, as it was made after I had ended my subscription. Please confirm that this will be processed.

Please contact me via email the email attached to my profile. 

Thank you. 

Annalize. 

Hello ​@Annalize,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're genuinely sorry about the billing dispute issue. Because this Community space focuses on general guidance, billing inquiries will need to go through our Support team directly: 👉 Open a case in the Docusign Support Center

Note: For no active subscription accounts, the following workaround can be used to open a support case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please send me a private message of your name, email address, and account number. Here if you need us!

 

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@Annalize,

I'm just checking in to see if you still need further assistance. Let us know if you still need help or if anything else comes up, we’re here for you.

 

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

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