Hello ​@pjchung,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

We understand that you have some questions about a charge in Docusign. We sincerely apologize for any inconvenience this may have caused. Your concerns are important to us and we are here to help.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review and assist you with your billing question. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

For issues creating a case, you can create a case without logging into your account; please use the section at the bottom of the page: Get Support

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear Melanie,

Thank you for the response and for maintaining the Docusign Community.

As I am currently using the free plan, I do not have access to open a support case through the Support Center. That’s why I reached out through the Community, hoping to receive assistance from moderators or experienced members.

I would appreciate any help you can provide regarding the billing issue I raised under these circumstances.

Best regards,
P.J.

Hello ​@pjchung,

Thank you for getting back to me, and I hope you are doing well. Here's the workaround to create a case: Access this link: Get Support ( No need to log in ). Next, please scroll to the bottom of the page under I can't access my account. Provide complete details in your Case description.

Let me know if you have questions or need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear Melanie,

Form Submitted Successfully.

Thank you.

Best regards,
P.J.

Hello ​@pjchung,

That's awesome! You're welcome. Feel free to let us know if you need any more help. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@pjchung,

I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.