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I signed up for DocuSign and after a day of using, received an email from DocuSign stating that I had violated their Terms and Conditions. I had merely sent a file for signature. 4 days later I was not able to use DocuSign and called Sales. The sales rep told me my account had been closed, and my credit card would be refunded. He said I had to sign up again and provided a promo code, which was a nice gesture. Well, my credit card statement came in and there are 2 charges, 6 days apart. How do I speak to someone or email a live person for response? So far, this has not been a great intro to DocuSign :(
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you can reference this document how to open case with support: https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US#:~:text=To%20create%20a%20case%3A%201%20Log%20into%20your,Support%20%28e.g.%2C%20a%20callback%29%20and%20Submit%20your%20case.
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I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
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Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
I just want to say, this is completely on purpose. They have done this exact same “double charging mistake” to us for years. After all, why would they fix something that is making them extra money? There is no real live support. If you call sales some useless sales rep just tells you to put a ticket in. Customer service is NOT their priority. Artificially increasing profit is their priority. Wells Fargo comes to mind. I would not trust theses people with your credit card. Find a more reputable company that also provides real customer service and not from interns or AI. We are moving on.
We are a partner of Docusign and can provide some online services. However, a certain minimum order quantity of envelopes is required, such as 500 Envelopes, mainly for corporate customers. If you need to, try a question or two to get a feel for our professionalism. We open and follow cases for our customers, saving them time. We have nearly 20 years of experience working with support and are in close contact with support managers in various regions.
FreeLink/甫连信息
DocuSign Partner | Partner Profile The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024 DocuSign Community Leaderboard Top 5 contributor Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
I just want to say, this is completely on purpose. They have done this exact same “double charging mistake” to us for years. After all, why would they fix something that is making them extra money? There is no real live support. If you call sales some useless sales rep just tells you to put a ticket in. Customer service is NOT their priority. Artificially increasing profit is their priority. Wells Fargo comes to mind. I would not trust theses people with your credit card. Find a more reputable company that also provides real customer service and not from interns or AI. We are moving on.
Another tactic they will do is keep showing you “Your payment is overdue” when you log in when you are not. This is to confuse you. Naturally you think something is wrong with your payment method and you update your credit card and they charge you for a third time.
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case
Still stuck or unsure? We’re happy to help guide you.
—
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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