Legacy User

Solved

Remove DocuSign Envelope ID

27 replies
4822 views
Translate All

How do I remove the DocuSign ID that is posted at the top of all documents?

I can see many help articles for the old experience, but can't see anything for the current experience.

eSignature

C

Community ExpertAnswer

Docusign Employee

I'm the original person who posted this question and I did manage to get it sorted. Essentially I didn't have a high enough subscription and needed to pay more.

If your subscription is high enough, you will see the option by:

Click settings at the top of your screen (not going into your profile)
On the left hand side click "Sending Settings"
About half way down is an option "Enable including the Envelope ID on the document". Underneath this is "Include Envelope ID by default". Take the tick out of this

If you don't see this box then you haven't paid enough and need to upgrade

The actual help guide for this is here: https://support.docusign.com/en/guides/ndse-user-guide-envelope-id . This does help as long as you have the right subscription. If you are part of an organisation and not an administrator then this could be the issue too.

Hope that helps everyone

Show previous replies

C

Community Member

Legacy User

Hi, Thanks to Adrian and Jeffrey for your Help. I think I have the top level subscription : Business Pro, I Can't find Higher, I'm the master Admin, I created and set all the organisation.

Inthe admin page, "Sending Settings" I have the 2 checkboxes about Envelop ID but the are grey and I cannot check or uncheck them

Translate

C

Community Member

Legacy User

As I said - its not your subscription thats a problem.

Its a bug in your config data - and they need to fix the config data as you can not access it, and then you can check the boxes.

Support can fix it

Translate

C

Community Member

Legacy User

@Jeffrey Burson

"About half way down is an option "Enable including the Envelope ID on the document." Underneath this is "Include Envelope ID by default." Take the tick out of this."

Not possible. I am the DS Admin for my account and both of those checkboxes are disabled. Also they appear to be account-wide settings, not configurable on a per-envelope basis.

Translate

C

Community Member

Legacy User

I am having the exact issue. What was the resolution because I am running into the same sceario with support.

Translate

C

Community Member

Legacy User

You don’t need to upgrade your subscription!

its a configuration issue that can only be fixed by support in the back end

Translate

Ramesh Gokamalla

Newcomer

In your admin console, on the Sending Settings page, look for these settings:

Enable including the Envelope ID on the document

Include Envelope ID by default

This setting is greyed out in my account admin settings. These are unchecked, but I still see Envelop ID on the files. I am using trail version. My document is for self siging only. I am not sending it to anyone.

Translate

J

Jenny.Martin

Community Moderator

Hello @Ramesh Gokamalla,

I hope you’re doing well and thank you for reaching out to the Docusign Community!

The settings “Enable including the Envelope ID on the document” controls whether senders can choose to include the Envelope ID stamp on documents. However, if the setting is unchecked and grayed out, it means the sender cannot disable the envelope ID stamp -- it will always appear on the document, and the sender has no control over it.

If the settings is checked, then the sender has the option to control the envelope ID stamp on each envelope by going to Advanced Options > Sender Settings when creating an envelope, choosing whether to include or exclude the envelope ID stamp for that specific envelope.

A backend settings needs to enabled by Docusign support to make “Enable including the Envelope ID on the document” option clickable and not grayed out. However, this backend setting can only be activated on paid plans. (any paid plans)

I hope this information helps. Should you require any additional assistance, feel free to reach out. Thank you!

Best Regards,

Jenny | Docusign Community Moderator

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.