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Remove DocuSign Envelope ID

Forum|Forum|8 years ago
May 19, 2018
27 replies
4597 views

How do I remove the DocuSign ID that is posted at the top of all documents?

I can see many help articles for the old experience, but can't see anything for the current experience.

eSignature

Best answer by Community Expert

I'm the original person who posted this question and I did manage to get it sorted. Essentially I didn't have a high enough subscription and needed to pay more.

If your subscription is high enough, you will see the option by:

Click settings at the top of your screen (not going into your profile)
On the left hand side click "Sending Settings"
About half way down is an option "Enable including the Envelope ID on the document". Underneath this is "Include Envelope ID by default". Take the tick out of this

If you don't see this box then you haven't paid enough and need to upgrade

The actual help guide for this is here: https://support.docusign.com/en/guides/ndse-user-guide-envelope-id . This does help as long as you have the right subscription. If you are part of an organisation and not an administrator then this could be the issue too.

Hope that helps everyone

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C

Community Member

Legacy User

This community has messages super old, even the settings are completly different on 2021. I open a ticket, tried to call but no anwer to my question..

C

Community Member

Legacy User

I am waiting for 3 days and I can't speak with a customer service. I have a business plan..

C

Community Member

Legacy User

Why would the DocuSign ID not automatically have an option to remove from document. Who wants to keep that on the documents we send in a professional setting? Can an update be made to make this more user friendly instead of requiring everyone to put in a help ticket?

C

Community Member

Legacy User

Such a poor experience - crazy it still has not been fixed..have spent days

C

Community Member

Legacy User

POOR experience! After numerous calls to get to someone I was told it was fixed. I went in to use and it still wasn't fixed. Spent 2 hours trying to call again and they couldn't fix it. I used many envelops trying to test when they would try something. In the end, I was told it will take 24 hours to the system to correct....yeah ok. Today I'll be taking time to search for another e-signing system.

C

Community Member

Legacy User

That's 2 weeks I work with their helpdesk, and they send me the link of this question with no fix ! Amazing ! if they find a fix i'll give it to you if you're not already dead...

regards.

C

Community Member

Legacy User

its a data configuration issue

the support team know this, and they just need to fix the data configuration, as you cant do it

it fixed my problem

C

Community Member

Legacy User

Thank you very much @Adrian Marco for your quick answer. I forward it to the support. I hope it will help them to know what to do to fix the data configuration.

C

Community Expert

Answer

Docusign Employee

I'm the original person who posted this question and I did manage to get it sorted. Essentially I didn't have a high enough subscription and needed to pay more.

If your subscription is high enough, you will see the option by:

Click settings at the top of your screen (not going into your profile)
On the left hand side click "Sending Settings"
About half way down is an option "Enable including the Envelope ID on the document". Underneath this is "Include Envelope ID by default". Take the tick out of this

If you don't see this box then you haven't paid enough and need to upgrade

The actual help guide for this is here: https://support.docusign.com/en/guides/ndse-user-guide-envelope-id . This does help as long as you have the right subscription. If you are part of an organisation and not an administrator then this could be the issue too.

Hope that helps everyone

C

Community Member

Legacy User

No you don’t need to upgrade your subscription. They will try and her you to do this. I just insisted they fix the config data and it worked.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.