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How do I remove the DocuSign ID that is posted at the top of all documents?
I can see many help articles for the old experience, but can't see anything for the current experience.
Solved
Remove DocuSign Envelope ID
- Legacy User
Best answer by Community Expert
I'm the original person who posted this question and I did manage to get it sorted. Essentially I didn't have a high enough subscription and needed to pay more.
If your subscription is high enough, you will see the option by:
- Click settings at the top of your screen (not going into your profile)
- On the left hand side click "Sending Settings"
- About half way down is an option "Enable including the Envelope ID on the document". Underneath this is "Include Envelope ID by default". Take the tick out of this
If you don't see this box then you haven't paid enough and need to upgrade
The actual help guide for this is here: https://support.docusign.com/en/guides/ndse-user-guide-envelope-id . This does help as long as you have the right subscription. If you are part of an organisation and not an administrator then this could be the issue too.
Hope that helps everyone
- Newcomer
In your admin console, on the Sending Settings page, look for these settings:
Enable including the Envelope ID on the document
Include Envelope ID by default
This setting is greyed out in my account admin settings. These are unchecked, but I still see Envelop ID on the files. I am using trail version. My document is for self siging only. I am not sending it to anyone.
- Community Moderator
Hello
I hope you’re doing well and thank you for reaching out to the Docusign Community!
The settings “Enable including the Envelope ID on the document” controls whether senders can choose to include the Envelope ID stamp on documents. However, if the setting is unchecked and grayed out, it means the sender cannot disable the envelope ID stamp -- it will always appear on the document, and the sender has no control over it.
If the settings is checked, then the sender has the option to control the envelope ID stamp on each envelope by going to Advanced Options > Sender Settings when creating an envelope, choosing whether to include or exclude the envelope ID stamp for that specific envelope.
A backend settings needs to enabled by Docusign support to make “Enable including the Envelope ID on the document” option clickable and not grayed out. However, this backend setting can only be activated on paid plans. (any paid plans)
I hope this information helps. Should you require any additional assistance, feel free to reach out. Thank you!
Best Regards,
Jenny | Docusign Community Moderator
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