Back to Docusign.com
Hello!
Envelope was cancelled, but supplier still receives regular reminders that he has a task in DS. How does this work? Does the envelope have to be cancelled so that he no longer receives messages?
Thanx
Solved
Reminder
- Newcomer
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.
If a DocuSign envelope is cancelled (voided), recipients should not receive further reminders related to that specific envelope. Once an envelope is voided, it becomes inactive, and recipients can no longer take any action on the documents. Reminders are to prompt recipients to complete their actions within an active envelope.
If they kept receiving a reminder for that envelope, it is possible that the envelope is still an in-progress envelope; they could open it and select the “Decline to sign” option to cancel it
You may also consider checking the following from your end.
- Double-check the envelope status, whether it is fully voided or cancelled, and whether the correct envelope ID is referenced.
- Verify there are no duplicates or additional envelopes awaiting action from the recipient.
If the reminder continues, after following these steps, it is recommended that you open a support case to investigate and resolve the issue. Open a case in the Docusign Support Center
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. We are absolutely delighted to have you here and can't wait to share our knowledge with you.
If a DocuSign envelope is cancelled (voided), recipients should not receive further reminders related to that specific envelope. Once an envelope is voided, it becomes inactive, and recipients can no longer take any action on the documents. Reminders are to prompt recipients to complete their actions within an active envelope.
If they kept receiving a reminder for that envelope, it is possible that the envelope is still an in-progress envelope; they could open it and select the “Decline to sign” option to cancel it
You may also consider checking the following from your end.
- Double-check the envelope status, whether it is fully voided or cancelled, and whether the correct envelope ID is referenced.
- Verify there are no duplicates or additional envelopes awaiting action from the recipient.
If the reminder continues, after following these steps, it is recommended that you open a support case to investigate and resolve the issue. Open a case in the Docusign Support Center
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.