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REFUND REQUEST FRUSTRATION

Forum|Forum|11 months ago
September 11, 2025
4 replies
101 views

I am very frustrated a I would like to cancel my subscription & get a refund. There seems to be no contact number or email address available to cancel.

Billing

Best answer by Melanie.Panguito

Hi @User123456,

This is to confirm that your request has been completed. Thank you for your cooperation. We would greatly appreciate it if you could give this response a like or select it as 'Best Answer' ✅ to mark this topic resolved. 😊

Let us know if you need help or if anything comes up—we're here for you.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Melanie.Panguito

Docusign Employee

Hi @User123456 — thanks for reaching out to the Docusign Community.

We’re sorry to hear you're thinking of cancelling your subscription, and we recognize the frustration when there is no clear path to resolution or contact. Your concern is completely understandable, and we know the importance of getting this straightened out. To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your update. Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator

U

User123456

Author

Newcomer

Email:

M

Melanie.Panguito

Docusign Employee

Hello @User123456,

Thank you for providing the requested information. Additional verification is required for billing-related matters to ensure security. As this is a public forum, and to protect your sensitive information, it requires a case. An email has been sent to you along with the case number. Thanks for your patience and understanding.

Sincerely,

Melanie | Docusign Community Moderator

M

Melanie.Panguito

Answer

Docusign Employee

Hi @User123456,

This is to confirm that your request has been completed. Thank you for your cooperation. We would greatly appreciate it if you could give this response a like or select it as 'Best Answer' ✅ to mark this topic resolved. 😊

Let us know if you need help or if anything comes up—we're here for you.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.