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I am very frustrated a I would like to cancel my subscription & get a refund. There seems to be no contact number or email address available to cancel.
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Hi
We’re sorry to hear you're thinking of cancelling your subscription, and we recognize the frustration when there is no clear path to resolution or contact. Your concern is completely understandable, and we know the importance of getting this straightened out. To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:
Name:
Account Number:
Email linked to the account:
Looking forward to your update. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
Email:
Hello
Thank you for providing the requested information. Additional verification is required for billing-related matters to ensure security. As this is a public forum, and to protect your sensitive information, it requires a case. An email has been sent to you along with the case number. Thanks for your patience and understanding.
Sincerely,
Melanie | Docusign Community Moderator
Reply
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