+1I have tried to correct a sent document however it will not allow me unless I upgrade my subscription to allow more sends per month.
If I delete this sent document can I reclaim the credit or has the credit been used?
I do not wish to upgrade my subscription as the level I have is sufficient for my needs.
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that you need to upgrade your subscription before you can correct a sent document. I know the importance of this to you, and I'm here to help explain this.
All sent envelopes count towards the envelope allowance, which means the credit has been used.
When you mentioned correcting a sent document, did you mean you're trying to make changes to an in-progress envelope, as outlined in the steps here: Correct an Envelope, and encountering an error? Or are you looking to send an entirely new envelope?
Looking forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that you need to upgrade your subscription before you can correct a sent document. I know the importance of this to you, and I'm here to help explain this.
All sent envelopes count towards the envelope allowance, which means the credit has been used.
When you mentioned correcting a sent document, did you mean you're trying to make changes to an in-progress envelope, as outlined in the steps here: Correct an Envelope, and encountering an error? Or are you looking to send an entirely new envelope?
Looking forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1Hi Melanie,
Yes, I am trying to make changes to an in-progress envelope. I am unable to update the envelope and resend it as it says I need to upgrade my subscription.
Hello
Thank you for getting back to me. Can you please send me a private message of the following:
Looking forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hello
How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator
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