Receiver did not get the signed document

Question

I signed and sent a document. The receiver has not received it. They have also checked the spam messages. How do I resend a document to the original sender?

mr1 · Accepted Answer

​@June:The original sender should be able to see the document in their “completed” folder in DocuSign even if they have not received notification of the document being completed.Just to be sure - after you signed, you “finished” the document, correct? (There’s a final button to click after signing). Once you have completed the signing - I don’t think there is anything else you can do.The original sender can check the status of the document (if it’s still in process/completed) - if they cannot, perhaps they can open a ticket with DocuSign Support.

Ma.Cubio · Answer

Hello ​@JuneHow are you? I'm checking in to see if you still needassistance. If yes, kindlyreply here with more context or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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