PROBLEM: Account does not have permission to set Allow Comments.

Hello ​@EduPaga,

Thanks for reaching out, and welcome to the Docusign Community! I understand your frustration and I appreciate your patience.

A user reported a similar issue after upgrading their plan. As suggested, you might want to create a copy of the envelope or template and work with that copy.

Here’s the link to the discussion:

Regarding opening a support case, if the workaround does not resolve the issue our support team can check the back end settings and provide further troubleshooting. 

Here if you need us!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@EduPaga,

I hope you're doing well. I'm following up on the answer provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator