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Can’t send my document, I don’t care about no comments, i used a PDF, no comments on the DocuSign either, I don't know this error. I already changed to a paid plan to add more signers, this DocuSign is so freaking annoying.
already read all the posts here to. “open a case” is a joke, right?
Solved
PROBLEM: Account does not have permission to set Allow Comments.
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Best answer by Jenny.Martin
Hello
Thanks for reaching out, and welcome to the Docusign Community! I understand your frustration and I appreciate your patience.
A user reported a similar issue after upgrading their plan. As suggested, you might want to create a copy of the envelope or template and work with that copy.
Here’s the link to the discussion:
Regarding opening a support case, if the workaround does not resolve the issue our support team can check the back end settings and provide further troubleshooting.
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
- Community Moderator
- Answer
Hello
Thanks for reaching out, and welcome to the Docusign Community! I understand your frustration and I appreciate your patience.
A user reported a similar issue after upgrading their plan. As suggested, you might want to create a copy of the envelope or template and work with that copy.
Here’s the link to the discussion:
Regarding opening a support case, if the workaround does not resolve the issue our support team can check the back end settings and provide further troubleshooting.
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
- Community Moderator
Hello
I hope you're doing well. I'm following up on the answer provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best Regards,
Jenny | Docusign Community Moderator
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