New Voice

Solved

paid for an account and impossible to get help from customer support

Forum|Forum|1 year ago
May 12, 2025
7 replies
127 views

DOCUSIGN too a payment from me to set up a new account and then did not ever get in touch. I tried a support form and emailing. I’ve tried calling sales. I need the account. they took the payment on 2025-03-22 Docusign Inc. Gbp £240. PLEASE HELP I NEED THE ACCOUNT

Account Help

Best answer by Jenny.Martin

Hello @12345678ppppppp,

Thank you for getting back. I received your message and replied to it.

We’re sorry to inform you that we do not have a direct email or phone number. To be assisted, you must submit a support ticket. Please submit a support case so that a Docusign support representative can review and assist you with your access issues. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hengfeng Ge

Hero

Have you recevied a activation email from Docusign. please open a case with support team without login account if not received it.

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1

12345678ppppppp

Author

New Voice

No activation email

ive raised a support ticket 3 times

I don't have an account / ref number as they haven activated it so the chat support won't speak with ne

i

J

Jenny.Martin

Community Moderator

Hello @12345678ppppppp,

Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with our service and support team. We appreciate you bringing them to our attention.

To better assist you, can you please send me a private message and provide the case number of the support request you created?

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Community Moderator

Hello @12345678ppppppp,

I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

1

12345678ppppppp

Author

New Voice

Yes please I need help. I need to speak with someone to get me set up please, you’ve taken the money and there’s no way to get re-verified. It’s a nightmare as I never got an account number so I can’t raise support

do you have an email address or phone number?

J

Jenny.Martin

Answer

Community Moderator

Hello @12345678ppppppp,

Thank you for getting back. I received your message and replied to it.

We’re sorry to inform you that we do not have a direct email or phone number. To be assisted, you must submit a support ticket. Please submit a support case so that a Docusign support representative can review and assist you with your access issues. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Community Moderator

Hello @12345678ppppppp,

I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.