Back to Docusign.com
DOCUSIGN too a payment from me to set up a new account and then did not ever get in touch. I tried a support form and emailing. I’ve tried calling sales. I need the account. they took the payment on 2025-03-22 Docusign Inc. Gbp £240. PLEASE HELP I NEED THE ACCOUNT
Solved
paid for an account and impossible to get help from customer support
+1- New Voice
Best answer by Jenny.Martin
Hello
Thank you for getting back. I received your message and replied to it.
We’re sorry to inform you that we do not have a direct email or phone number. To be assisted, you must submit a support ticket. Please submit a support case so that a Docusign support representative can review and assist you with your access issues. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+18- Hero
Have you recevied a activation email from Docusign. please open a case with support team without login account if not received it.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+1- New Voice
No activation email
ive raised a support ticket 3 times
I don't have an account / ref number as they haven activated it so the chat support won't speak with ne
i
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with our service and support team. We appreciate you bringing them to our attention.
To better assist you, can you please send me a private message and provide the case number of the support request you created?
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Yes please I need help. I need to speak with someone to get me set up please, you’ve taken the money and there’s no way to get re-verified. It’s a nightmare as I never got an account number so I can’t raise support
do you have an email address or phone number?
- Community Moderator
- Answer
Hello
Thank you for getting back. I received your message and replied to it.
We’re sorry to inform you that we do not have a direct email or phone number. To be assisted, you must submit a support ticket. Please submit a support case so that a Docusign support representative can review and assist you with your access issues. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.