Have you recevied a activation email from Docusign. please open a case with support team without login account if not received it.

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No activation email

ive raised a support ticket 3 times

I don't have an account / ref number as they haven activated it so the chat support won't speak with ne

i 

Hello ​@12345678ppppppp,

Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with our service and support team. We appreciate you bringing them to our attention.

To better assist you, can you please send me a private message and provide the case number of the support request you created? 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@12345678ppppppp,

I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes please I need help.  I need to speak with someone to get me set up please, you’ve taken the money and there’s no way to get re-verified. It’s a nightmare as I never got an account number so I can’t raise support

do you have an email address or phone number?

Hello ​@12345678ppppppp,

Thank you for getting back. I received your message and replied to it.

We’re sorry to inform you that we do not have a direct email or phone number. To be assisted, you must submit a support ticket. Please submit a support case so that a Docusign support representative can review and assist you with your access issues. To create a case without logging into your account, please use the section at the bottom of the page:  https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@12345678ppppppp,

I hope you’re doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator