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Paid Account Required?

  • August 17, 2025
  • 2 replies
  • 24 views

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Hello, question about pricing / costs.

It’s my intention to create an integration so my customers can use their own Docusign accounts.  I noticed there was a pricing page, which included a limited number of envelopes per month for $50 on a per user basis.


There’s no planet where me paying $50 per user, in addition to the customer using their own account, makes business sense.  

So I’m just hoping I can get some clarification on how this works.

 

Best answer by Ma.Cubio

Hello ​@AdamArthur 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
When you purchase a plan and add additional users under your account, those users are linked to your subscription, meaning you are responsible for paying their license fees. On the other hand, if each user has their own account and individual license, they pay for their own subscription independently. However, if your users only need to sign documents, a subscription is not required.
For more details about our plans, visit our website or contact our Sales Team at 1-877-720-2040.

For your reference please see the Docusign Plans & Pricing. Thank you!
 

Sincerely,

Ma. Cassandra| Docusign Community Moderator
If this helped, feel free to like 👍 and click "Best Answer."

2 replies

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  • Community Moderator
  • Answer
  • August 19, 2025

Hello ​@AdamArthur 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
When you purchase a plan and add additional users under your account, those users are linked to your subscription, meaning you are responsible for paying their license fees. On the other hand, if each user has their own account and individual license, they pay for their own subscription independently. However, if your users only need to sign documents, a subscription is not required.
For more details about our plans, visit our website or contact our Sales Team at 1-877-720-2040.

For your reference please see the Docusign Plans & Pricing. Thank you!
 

Sincerely,

Ma. Cassandra| Docusign Community Moderator
If this helped, feel free to like 👍 and click "Best Answer."


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  • Community Moderator
  • September 3, 2025

Hello ​@AdamArthur 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"