'Overdue Invoice' Notice

Question

Hello,

The DocuSign platform shows an ‘Invoice Overdue’ notice when we open it. One of the invoices is indeed overdue. I contacted the Credit Department on 09 Jan to confirm that the invoice has now been received and that it will be paid by the end of the month. The notice disappeared at the time, but it is back (17 Jan).

I have emailed the Credit Dpmt again but I believe that there is also a way to confirm on the platform that the invoice is not being challenged and will be settled; this in turn makes the notice disappears apparently . Is somebody able to tell me how to do this?

Thank you!

Celine

Melanie.Panguito · Accepted Answer

Hello ​@CDUK,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.I am sorry to hear about theInvoice Overdue notice on the Docusign Platform. I understand you would like to know a way to confirm on the platform that the invoice is not being challenged and will be settled.Depending on whether your plan is Web or Direct plan, both of which have different billing processes, you can find the relevant Billing guidesin thisArticle:DocuSign Customer Bill Management Self-Service platform FAQForBilling questions, you can also create a Docusign Support caseto address specific issues that we cannot discuss here in the Public Forum. Article:Open a case in the Docusign Support CenterI hope this is helpful. Let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Melanie.Panguito · Answer

Hello ​@CDUK,If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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