Hello ​@CDUK,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I am sorry to hear about the Invoice Overdue notice on the Docusign Platform. I understand you would like to know a way to confirm on the platform that the invoice is not being challenged and will be settled.

Depending on whether your plan is Web or Direct plan, both of which have different billing processes, you can find the relevant Billing guides in this Article: DocuSign Customer Bill Management Self-Service platform FAQ

For Billing questions, you can also create a Docusign Support case to address specific issues that we cannot discuss here in the Public Forum. Article: Open a case in the Docusign Support Center

I hope this is helpful. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@CDUK,

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.