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Option to remove welcome modal, witch that appears before entering the agreement

  • October 21, 2025
  • 2 replies
  • 33 views

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A welcome modal displaies the ERSD content and any messages from the sender, before entering the agreement. 

This window provides no added value for our customers; on the contrary, it leads to numerous queries and unsigned documents.
I request an option to disable/remove this window via the administration.

Best answer by Mark Hurst

You can suppress the welcome/introduction elements of the page via the Brand Signing Resources XML.

For what you're describing, I think you would want to change data nodes for the individual components that were undesired, DocuSign_HideIntroductionSenderProfileImage, DocuSign_HideIntroductionSender, and DocuSign_WelcomeDialogHideEmailContent from default=false to true.

Alternatively, if you wanted to hide everything, you would just add data node for DocuSign_SuppressStartDialog and change from default=false to true (true=hide). Hiding this header also hides the sender profile image, sender information, and email message. It will not hide any private messages to the recipient.

 

2 replies

Mark Hurst
Troubleshooter
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  • Troubleshooter
  • Answer
  • October 21, 2025

You can suppress the welcome/introduction elements of the page via the Brand Signing Resources XML.

For what you're describing, I think you would want to change data nodes for the individual components that were undesired, DocuSign_HideIntroductionSenderProfileImage, DocuSign_HideIntroductionSender, and DocuSign_WelcomeDialogHideEmailContent from default=false to true.

Alternatively, if you wanted to hide everything, you would just add data node for DocuSign_SuppressStartDialog and change from default=false to true (true=hide). Hiding this header also hides the sender profile image, sender information, and email message. It will not hide any private messages to the recipient.

 


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  • Author
  • New Voice
  • October 22, 2025
The suggested solution works. Thank you for your help!