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Dear DocuSign Product Management,
We would like to submit a feature request regarding a significant email delivery issue that we are currently experiencing.
A large number of DocuSign emails fail to reach our recipients because they are quarantined or blocked by our email security solutions. The root cause is the invisible tracking pixel and its associated tracking link embedded in DocuSign emails. Our security policies identify this URL as a tracking service, resulting in the email being blocked.
The tracking pixel is automatically loaded when the recipient opens the email and is used to determine whether and when the email was opened, as well as the recipient's IP address, geographic region, and email client.
According to DocuSign Support, it is currently not possible to disable this tracking functionality. We were advised to submit this request to the DocuSign Product Management team for consideration.
We therefore request that DocuSign provide an optional administrator setting to completely disable email tracking. This would allow organizations with strict security and privacy requirements to receive DocuSign emails reliably without having to create exceptions for tracking domains or relax existing security policies.
As this behavior directly affects the delivery of business-critical documents and can delay or even prevent signature workflows, we kindly ask that this feature request be treated with high priority and considered for a future product release.
Thank you for your time and for considering this request.