notifications of completed envelopes have stopped

Question

I have stopped receiving notifications for completed/signed envelopes. I have not changed settings, nor are they in my spam folder.   Why would that be?  I’ve checked settings and the notifications are turned on, as they always have been.  Thank you!

Michael.Rave · Accepted Answer

​@boogenhagen10It sounds like the emails notifications may be blocked by your email provider or settings to quarantine them. I would reach out to your IT department and have them investigate, if emails from the Docusign domain have been blocked. If not already done, we strongly recommend to whitelist the Docusign email domains.This Docusign Support articlecontains more potential reasons, why emails from Docusign aren’t received.

Christopher.Alpizar · Answer

Hi ​@boogenhagen10,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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