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Not happy with anonymous emails purporting to be from Docusign

Forum|Forum|1 year ago
July 11, 2025
7 replies
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I am disappointed in the emails we get from Docusign. There are so many scams that come through email it’s impossible to tell at first sight. It’s a cumbersome process to get the email and interrupt my work to sign in to the website and verify the email is legitimate. The emails don’t say who it’s from. If I am waiting for a document, I know what to look for. The anonymity of the email slows everything down. The extra layers of security we have to use now are ridiculous. Hackers are going to get in anyway and for the average business, it’s time consuming. I don’t want to pay my staff to sit around getting second and third codes and passwords to open something. Productivity is down and everyone is just frustrated. We have trouble finding workers in our area and having to spend more time bringing them up to speed on each separate software is not in our best interest. I’m sorry, but I believe we are going to cancel Docusign and if others want our signature they’ll have to get it in person.

Best answer by Ma.Cubio

Hi @BevLocks
I understand and agree with you. I also don’t click links, especially if they look suspicious. As I mentioned above, it would normally show the sender's information. Still, if you receive an email from a sender you do not recognize or you are not expecting documents sent via Docusign, you may check this link for the latest information on how to report this: https://www.docusign.com/trust/security/incident-reporting. It's essential to send this information through our channels, ensuring that the security team is notified correctly and takes action (if necessary). Also, we have a video and a community post with more information about email security. You can check them out: https://community.docusign.com/tips-from-docusign-155/docusign-trainer-tips-how-to-handle-suspicious-docusign-emails-24241.

Let us know if we can help with anything else!

— Ma. Cassandra | Docusign Community Moderator
Helpful? Feel free to hit “Best Answer” so others can benefit too!

M

Ma.Cubio

Community Moderator

Hi @BevLocks — thank you so much for flagging this.
We take security very seriously, and your report helps protect others in the community. To report the suspicious activity, please follow the steps outlined on our Trust site:
Report Phishing or Fraud
You can also check out our whitepaper for more background: Combating Phishing: A Proactive Approach.
We appreciate your vigilance and we’re here if you have questions. Let us know if you need further assistance with this.

—
Ma. Cassandra | Docusign Community Moderator
Thanks again. If this helped, feel free to select “Best Answer.”

B

BevLocks

Author

New Voice

I guess I wasn’t clear. When we get a notice from Docusign is does not say who is asking us to sign something. We won’t respond to anonymous requests. Why doesn’t Docusign say who the email is from?

M

Ma.Cubio

Community Moderator

Hello @BevLocks
The sender's information is typically included in the email notification when someone sends you a document for signature. If the sender's information is not visible, it could be due to a few reasons, including the sender forwarding their email, the sender not being a recipient, or issues with your notification settings.
Please take a look at the image as a sample envelope.

You may also check these related articles:
How do I sign a Docusign document?
Why aren't my signers receiving Docusign Notification emails?

Ma. Cassandra | Docusign Community Moderator
Thanks again. If this helped, feel free to select “Best Answer.”

B

BevLocks

Author

New Voice

We have signed a lot of online documents over the years but lately I’ve been getting emails that purport to be from Docusign, but I’m not comfortable opening a link if I’m not expecting a document and it doesn’t say who it’s from. I guess if someone wants us to sign something badly enough, they will call to find out why we haven’t signed it and sent it back. It’s not rocket science. I would think if it’s important, Docusign would require the sender to identify themselves in the request.

M

Ma.Cubio

Answer

Community Moderator

Hi @BevLocks
I understand and agree with you. I also don’t click links, especially if they look suspicious. As I mentioned above, it would normally show the sender's information. Still, if you receive an email from a sender you do not recognize or you are not expecting documents sent via Docusign, you may check this link for the latest information on how to report this: https://www.docusign.com/trust/security/incident-reporting. It's essential to send this information through our channels, ensuring that the security team is notified correctly and takes action (if necessary). Also, we have a video and a community post with more information about email security. You can check them out: https://community.docusign.com/tips-from-docusign-155/docusign-trainer-tips-how-to-handle-suspicious-docusign-emails-24241.

Let us know if we can help with anything else!

— Ma. Cassandra | Docusign Community Moderator
Helpful? Feel free to hit “Best Answer” so others can benefit too!

B

BevLocks

Author

New Voice

Thanks for the input and support. I’m going to continue to not click on unidentified links.

M

Ma.Cubio

Community Moderator

Hi @BevLocks
You are most welcome. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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