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I've been trying to create a DocuSign developer account, but the registration process doesn't complete, regardless of which email address I use. Even when I tested with an email already associated with an existing account—expecting an error message—the "Get Started" button just remains in a loading state, with no confirmation or error displayed.

 

So far, I've attempted registration using multiple email addresses, and the issue persists.

 

I need access to a DocuSign developer account for signing purposes, as it's critical to a production-ready application I'm working on. This integration is a key dependency for the entire project, and any delay directly impacts our timeline.

 

Despite multiple attempts, I haven't been able to move forward. Could someone please assist me in resolving this as soon as possible?

 

Thank you.

Hello ​@Arins-Dev 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

We're sorry you are experiencing issues with creating a Developer account, and we appreciate that you've tried several troubleshooting steps. At this time, the best next step is to open a support case so our dedicated Technical Team can investigate internally and provide an applicable fix.

Paid account users can 👉 Open a Support Case

Free account users can use the following workaround to Open a Support Case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

Let us know if you need further assistance with this. We’re here if you need us!

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
Found this useful? You can mark it as “Best Answer”!

Hello ​@Arins-Dev 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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