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I am a managing director of a company that would like to test docusign. After trying for an hour to find a way to contact docusign via some sort of contact form or E-Mail I am giving up. It is extremley frustrating to see how customers life is being made difficult for such a simple thing.  Also if you call up the support page you get some cryptic page that you need to loging to “IAM” or “CLM” - no new customer knows what this means and how to get some support.
Just as a side note - does the designer of the community registry page knows that all entries in the form are lost when the user name is not available? Another frusttrating experience that you do not expect from a million dollar company. 
And last but not least we have tried a test contract and wanted to send it to two people - but the contract never arrived on those E-Mail addresses (Spam checked). The latter was in fact the original question that we wanted to ask somebody from support.

 

Hello ​@UliCologne,

Thanks for reaching out and welcome to the Docusign Community! I'm really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.

Paid account users can Open a case in the Docusign Support Center (select eSignature in your scenario) while free users can utilize the Docusign Support Center for self-service assistance.

Additionally, the Docusign Community is here to support you, where amazing Community members and moderators are always ready to share their expertise and experiences to help you.

To address the issue of missing Docusign email notifications, recipients should check their notification settings within their Docusign account under "My Preferences" > "Notifications." Detailed instructions here: Manage Docusign email notification preferences (Note: If the recipient does not have a Docusign account, they should receive an email). If notifications are not received, the most likely cause is a custom rule in their email inbox, domain filtering, or redirecting the emails. For further troubleshooting, see 

Let us know if you have questions. Thank you!

 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

Hi Melanie,
Thank you for your detailed response, and yes, for new business customers I would have expected something better then selfservice. But if this is the way docusign works then I accept it and move on. 

Just fyi - this link does not work (404 Error). 

https://support.docusign.com/s/articles/Why-arent-my-signers-receiving-Docusign-Notification-emails?language=en_US

Hey ​@UliCologne,

Thank you for letting me know. Can you please try this link: Why aren't my signers receiving Docusign Notification emails?

Also, do you happen to have a Free Trial account or a Free Signing account? See the difference here: Docusign eSignature Free Trial FAQs 

If the account is a 30-day free trial version, you can still open a case, and Docusign Customer Support will help you with your concern. But note that you have to be the sender/recipient of the envelope: 👉 Open a Support Case

If you're unsure, you can send me a private message of your email address and account number so we can confirm whether it's a free trial or a free account. Please include the envelope ID as well. Article: Locate a Docusign envelope ID

 

 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

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