No support contact for a contract that failed delievery via Mail.

Question

I am a managing director of a company that would like to test docusign. After trying for an hour to find a way to contact docusign via some sort of contact form or E-Mail I am giving up. It is extremley frustrating to see how customers life is being made difficult for such a simple thing. Also if you call up the support page you get some cryptic page that you need to loging to “IAM” or “CLM” - no new customer knows what this means and how to get some support.
Just as a side note - does the designer of the community registry page knows that all entries in the form are lost when the user name is not available? Another frusttrating experience that you do not expect from a million dollar company.
And last but not least we have tried a test contract and wanted to send it to two people - but the contract never arrived on those E-Mail addresses (Spam checked). The latter was in fact the original question that we wanted to ask somebody from support.

Melanie.Panguito · Accepted Answer

Hello ​@UliCologne,Thanks for reaching out and welcome to the Docusign Community! I'm really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.Paid account users canOpen a case in the Docusign Support Center(select eSignature in your scenario), and here are all the options to reach out for customer support:How do I contact Docusign Customer Support?Important Changes to Docusign SupportAdditionally, the Docusign Community is here to support you, where amazing Community members and moderators are always ready to share their expertise and experiences to help you.To address the issue of missing Docusign email notifications,recipients should check their notification settings within their Docusign account under "My Preferences" > "Notifications." Detailed instructions here:Manage Docusign email notification preferences(Note: If the recipient does not havea Docusign account, they should receive an email).If notifications arenot received, the most likely cause is a custom rule in their email inbox, domain filtering, or redirecting the emails. For further troubleshooting, seeWhy aren't my signers receiving Docusign Notification emails?Why am I not getting Docusign email notifications?Let us know if you have questions. Thank you!Sincerely,Melanie| Docusign Community ModeratorFeel free to hit “Best Answer” if this helped you out!

UliCologne · Answer

Hi Melanie,Thank you for your detailed response, and yes, for new business customers I would have expected something better then selfservice. But if this is the way docusignworks then I accept it and move on.Just fyi - this link does not work (404 Error).https://support.docusign.com/s/articles/Why-arent-my-signers-receiving-Docusign-Notification-emails?language=en_US

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