We have a ticket outstanding since April 25 (DocuSign Support Case: 15133785) which we are getting little to no response to despite repeated requests via email for an update. this is really disappointing Docusign especially when we have paid for a product that we cannot use.
Please can a member of the support team contact me as a matter of urgency and ensure that this be resolved at the very latest by end of June 25
Thank you
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.
We're truly sorry about your difficulties with the lack of support response. We understand how frustrating it can be to have a paid product you cannot use. Rest assured, I'm here to assist you to the best of my ability.
I've sent you a private message requesting some information about your case. I'm looking forward to hearing back from you so I can help you further. Thank you!
Sincerely,
Melanie | Docusign Community Moderator
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Hi there
How are you? I'm checking in to see if you still need assistance.
Let us know if you still need help or if anything else comes up, we’re here for you.
Regards,
Melanie | Docusign Community Moderator
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