Hello ​@pburke,

Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.

We're truly sorry that you have not received your refund, and are unable to create a case. We understand you need to follow up on this. Let’s work together to sort this out.

Because this Community space focuses on general guidance, billing inquiries will need to go through our Support team directly: 👉 For no active subscription accounts, the following workaround can be used to open a support case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please don't hesitate to send me a private message with your name, email address, and account number. Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi there ​@pburke,

How are you? I'm checking in to see if you still need further assistance.

Let us know if you need help or if anything else comes up; we’re here for you.

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Got my refund. yeah!

Hi there ​@pburke,

Let me help with the follow up. Can you please send me a private message of your name, email address, account number, and case number. Thanks!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!