Hello ​@linjudy,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
By the way, free account has self-serve options, and you may also post your inquiries in this channel for assistance.

You may check this relevant article for your concern Why am I not getting Docusign email notifications?

Has a sender claimed to have sent you a document via email but you are not receiving them?

Occasionally, Docusign email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this behavior.

Solution 1   

1. Check your email Junk or Spam folder. If the Docusign email is located in these folders, mark the email as not-junk or not-spam.    
2. Add the following email addresses as Safe Senders (aka Trusted Senders) your email client. Please allowlist the following Docusign system sending email addresses:

        dse@docusign.net
        dse_demo@docusign.net
        dse_na2@docusign.net
        dse_na3@docusign.net
        dse_na4@docusign.net
        dse@eumail.docusign.net
        dse@camail.docusign.net
        dse@aumail.docusign.net
        dse@fedmail.docusign.net
        

3. Advanced steps that you can forward to your IT department. 

•  Allow emails from the following domains: @erp.docusign.com, @springcm.net, @docusign.net, and @docusign.com
• If your company has elected to explicitly allow IP addresses advertised by our service, they will need to ensure that they have allowlisted all of the Docusign Email IPs  
• Check that your email server allows TLS 1.2

Once you have confirmed that these steps have been taken, you may need to request the sender resend the envelope. See: How to contact the sender?

Solution 2

If you need immediate access and you have a Docusign account, log into your account and access the envelope to sign in your inbox.

Solution 3

If you have a Docusign account, you could also try checking your Recipient notification settings for any notifications you may have previously turned off.

Follow the steps in this article to see which notifications you may need to double-check.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@linjudy,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!