New user, paid for license, unable to create support case

Hello ​@andyp ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear about the unfortunate events that you had to go through.

Can you provide (via a private message) your account number?

Also, if there is an issue you would like to see with support, we might be able to assist.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Thanks for the reply - I figured out my issue using lots of Google and Perplexity question searching.

For what it’s worth tho - I could not be less impressed with your sales organization.  Someone there missed out on a big sales opportunity because when I bought your services - it was just me and a promo code I found off the web...

Hello ​@andyp ,

Thank you for reaching back.

I’m glad you were able to figure out your issue and of course, I understand your feelings.

However, can you provide your account number (via a private message) to confirm your plan type and confirm you are able to open cases?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!