new trial user: uploaded and sent contract but no esignature capability

Forum|Forum|1 year ago
June 8, 2025
2 replies
53 views

I uploaded a contract, added signatories and signing order and sent to recipients but it doesn’t appear they are receiving a version to e-sign. How do I verify it was done properly? Trial version.

eSignature

M

Ma.Cubio

Community Moderator

Hello @Kvnbysea,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I understand that you would like to ensure that your recipients receive the envelope they must sign. Rest assured, I’m here to help.

Please send the envelope ID via private message to check the envelope you refer to.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Community Moderator

Hello @Kvnbysea

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.