Hello Folks,
I upgraded to a paid (standard) account today and wanted to submit a support case. However under manage cases, I do not see an option to create a case, instead I see the following message
Your Docusign plan does not support opening cases. Learn how to upgrade your plan to access support, or find additional help resources in the Docusign Support Center.
Isn’t standard paid account eligible to create cases? Or am I missing something
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
There are certain scenarios in which the plan upgrade might not be reflected as expected, but will work properly after a few hours, when the new configuration is processed by the system.
If you are still experiencing the same problem, you can open a new support case by following the link provided below and then scrolling down to More Support Options, where you can select "I can't reset my password or don't have an account." and will be able to fill out the case creation form.
https://support.docusign.com/en/contactSupport
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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