New Voice

Solved

Need to speak to someone at Docusign about our account

Forum|Forum|1 year ago
January 21, 2025
10 replies
328 views

I manage an office that has a docusign account. We have gotten messages saying we’ve used all our envelopes when we haven’t, and are sometimes unable to use them. I can’t find a phone number or contact email for docusign anywhere. There also seems to be an issue with our billing information, but I have updated our payment details and have paid our bill but this doesn’t seem to be reflected when we log in. Please can someone contact me to assist?

Best answer by Jenny.Martin

Hello @jgovert,

I hope you’re doing well. Thank you for reaching out to the Docusign Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description. Get Support.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

M

mr1

Respected Advisor

@CynOr :

You could try opening a support case. From the DocuSign website scroll to the bottom, choose ‘contact us’ and then choose ‘open a case’.

good luck

mr1

MR1

L

LINDASCOTT

Newcomer

me Same issues and I bought more ENV I still had some left that was Oct 24 and then I was charged double over $1000 and they counted me as 2 people, I have been with them 8 years, can not get anyone to call me back, they did finly move me to 1 person and issued me a credit, I want a refund its over $500 owed to me.

Is this s scam? How do I get real help?

Ready to drop DOCUSIGN and get my FREE account with NAR.

R

rodolfo.napay

Docusign Employee

Hello @CynOr,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance with this.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Cody E

New Voice

I manage an office that has a docusign account. We have gotten messages saying we’ve used all our envelopes when we haven’t, and are sometimes unable to use them. I can’t find a phone number or contact email for docusign anywhere. There also seems to be an issue with our billing information, but I have updated our payment details and have paid our bill but this doesn’t seem to be reflected when we log in. Please can someone contact me to assist?

I am having the same issue for the last two years, every time they double charge me and takes forever to get a reply and refund. this year still waiting for a call. the support is a joke they said last time it wouldnt happen again. Yeah right.

anyone know of a DocuSign alternative?

J

Jenny.Martin

Community Moderator

Hello @Cody E,

We sincerely regret to hear about your disappointing experience with our service and support team. Your concerns about our service process and interactions with our team are taken seriously, and we appreciate you bringing them to our attention.

Can you please send me a private message and provide the case number of the ticket you submitted, or kindly confirm if the email you used for your account is the same email here in the community, so I can locate the case and follow up with the support team.

Regards,

Jenny | Docusign Community Moderator

J

jgovert

Newcomer

I have been a Docusign customer for 6 years. Never had a problem. However, I have a billing problem where I am getting charges outside of my contract agreement. I cannot create a trouble ticket because I cannot log into the support system. Here is the response I get

Unable to log in.
If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.
For all other log in scenarios, contact DocuSign Support for assistance.

BACK

I need to talk or chat with a human….but Docusign has designed the support system to make sure I cannot contact a human in any way! Some one please help me! How can I get help in this system

C

Cody E

New Voice

STILL!!!!!!!!! NO RESPONSE FOR THIS CASE, see above Jenny , I think is a AI Bot

Anyone one know of a alternative to Docusign, where is the support???????????????

Double charged me for a year basic membership two years in a row.

Come on!!!!, is there a PERSON that can call me a fix this?

J

Jenny.Martin

Answer

Community Moderator

Hello @jgovert,

I hope you’re doing well. Thank you for reaching out to the Docusign Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description. Get Support.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

J

Jenny.Martin

Community Moderator

Hello @Cody E,

I sincerely apologize for the inconvenience and frustration you’ve experienced. I have escalated your case to our management for urgent review.

Best regards,

Jenny | Docusign Community Moderator

J

jgovert

Newcomer

Thank you...I will give all this a try. I did find someone to talk to as well after a good bit of pushing….Got problem resolved a different way. Thank you!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.