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We write Event Contracts for parties at our brewery and collect a reservation fee. I have an event that needs to be canceled and I do not see ANYWHERE on how to refund the reservation fee processed on Stripe through DocuSign. Help!
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Need help on canceling a contract and refunding the deposit fee
+1- Newcomer
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
I understand you would like some guidance on how to initiate a refund for a payment processed on Stripe through Docusign,
Refunds for payments processed through Stripe via Docusign must be initiated directly within your Stripe account, not through Docusign itself. While Docusign facilitates the collection of payment information and the initiation of the transaction, the management of payment, including processing of refunds, is handled by Stripe.
For your convenience, you can find more information on Stripe’s refund process here: https://support.stripe.com/topics/refunds
For specific guidance related to your account transactions, please contact Stripe support directly.
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
I understand you would like some guidance on how to initiate a refund for a payment processed on Stripe through Docusign,
Refunds for payments processed through Stripe via Docusign must be initiated directly within your Stripe account, not through Docusign itself. While Docusign facilitates the collection of payment information and the initiation of the transaction, the management of payment, including processing of refunds, is handled by Stripe.
For your convenience, you can find more information on Stripe’s refund process here: https://support.stripe.com/topics/refunds
For specific guidance related to your account transactions, please contact Stripe support directly.
I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hi again,
I'm glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out in the Community.
Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
Mark as "Best Answer" if this helped you out!
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