Need help on canceling a contract and refunding the deposit fee

Hello ​@107Hop,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

I understand you would like some guidance on how to initiate a refund for a payment processed on Stripe through Docusign,

Refunds for payments processed through Stripe via Docusign must be initiated directly within your Stripe account, not through Docusign itself. While Docusign facilitates the collection of payment information and the initiation of the transaction, the management of payment, including processing of refunds, is handled by Stripe.

For your convenience, you can find more information on Stripe’s refund process here: https://support.stripe.com/topics/refunds

For specific guidance related to your account transactions, please contact Stripe support directly.

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Best regards,

Jenny | Docusign Community Moderator

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