My Documents Keep Purging Out of My Account

Question

My Documents keep purging out of my account. I have never enabled this. Why is there no customer support to call?

Michael.Rave · Accepted Answer

​@1234bThe sender of the envelopes can set up retention rules to automatically purge the documents at a specified time. This setting applies account-wide and must be enabled by the Docusign Administrator of the sending account.If you received those envelopes for signing, you cannot modify this behaviour. It is recommended to download the documents from the envelope before they are purged from the system.If you were the sender of the envelopes, please reach out to your Docusign Administrator to understand what settings have been configured on the account and the reasons behind them.

Melanie.Panguito · Answer

Hello ​@1234b,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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