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My Completed documents no longer found when I type signer's email address in search bar?

Forum|Forum|1 year ago
June 19, 2025
3 replies
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As of the past few days, I am receiving the message, ‘no results found’ when I enter an email address in the search bar for completed documents. However, I can find the document if I scroll through the pages of completed files that are listed. Why is this occurring all of the sudden? It is making it difficult to recall signed files that I need to retrieve.

Best answer by Melanie.Panguito

Hello @JM real estate @adlouha,

Thanks for the heads up on this.

It looks like you’ve hit a potential issue. We’ve flagged it for our engineering team and they’re working to get to the root of it under ticket ID CSI-4049. We know bugs can be frustrating, and we’re really sorry for the hassle.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates.
👉 Open a Support Case

Here if you need us!

Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

A

adlouha

Newcomer

I am having the same issue. I try and search by email and documents aren’t showing up even though I know they are completed because the signer had a completed copy.

M

Melanie.Panguito

Answer

Docusign Employee

Hello @JM real estate @adlouha,

Thanks for the heads up on this.

It looks like you’ve hit a potential issue. We’ve flagged it for our engineering team and they’re working to get to the root of it under ticket ID CSI-4049. We know bugs can be frustrating, and we’re really sorry for the hassle.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates.
👉 Open a Support Case

Here if you need us!

Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

M

Melanie.Panguito

Docusign Employee

Hello @JM real estate @adlouha,

Here to provide an update. Our engineering team is still working on this actively. I saw a potential workaround that might help in the meantime. Other members reported that the search function works when the "All Time" filter is selected. Could you please test this?

As previously mentioned, if you'd like to receive direct updates on the progress of the ticket, please 👉 Open a Support Case

We appreciate your patience and understanding.

Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

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