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I have a business account and my staff have access to their accounts though when I sign into my admin account it just looks like it’s a free account and I don’t see anything regarding my company though when my staff look at previously sent docs, the email i’m signing into is the one cc’d to the envelope. I’ve sent emails out to our Docusign Sales rep and support but it’s a rather urgent matter. Does anyone have any helpful information?
Solved
My account is saying Freemium (Not Connecting properly)
+1- New Voice
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
It is possible that you may have multiple accounts under your email address and are currently signed into a free account rather than your business admin account.
To help clarify, you may compare the account number on the account where you are logged in with your staff account number, since your staff member has access to the business account. If the account number differs, it is likely that you are being redirected to a different account.
Try logging in from incognito/private browsing mode or switching to a different browser, entering your email and the password you used during activation, and seeing if you can access your business account.
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
It is possible that you may have multiple accounts under your email address and are currently signed into a free account rather than your business admin account.
To help clarify, you may compare the account number on the account where you are logged in with your staff account number, since your staff member has access to the business account. If the account number differs, it is likely that you are being redirected to a different account.
Try logging in from incognito/private browsing mode or switching to a different browser, entering your email and the password you used during activation, and seeing if you can access your business account.
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you’re doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Yes this all worked, it ended up being that I had multiple accounts. I’m unsure if it had anything to do with it BUT it’d only show both accounts when I was using Google Chrome, not Safari. We are all set now and I appreciate the assistance as I was beginning to second guess myself.
- Community Moderator
Hi again,
That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
Best regards,
Jenny | Docusign Community Moderator
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