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What happened to my account? I went to login and it said that I don’t have an account with you under that email even though I have an annual subscription. I created a new account under the same email and all of my templates and agreements are gone.
+12- Rising Star
- 514 replies
I think you should create a case with support team. Please reference this document : How to open a case with support team. https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+1- Newcomer
- 1 reply
I tried. It says I need a paid account which I find weird because I have a paid subscription.
+12- Rising Star
- 514 replies
Have you provided the payment record with the support? Is the email correct which you subscribe the plan? Can you find the active email in your mailbox?
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+8- Community Moderator
- 415 replies
Hello
Thank you for reaching out here in Docusign Community.
Please use this section to open a case so that we can further check the accounts associated with your email and from there we should be able to find the account that you are looking for.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
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