MESSAGE OF COMPLETED ENVELOPE

Hello, ​@Montse CO 

If such person is going to retire then you can TRANSFER his envelopes to another user in your account. This new user getting the transferred envelopes will receive the email notification for completed envelopes. 

If this answer helps you, I’d appreciate your LIKE here.

Thank you,

Alexandre

Hi Montse,

I’m with the DocuSign Dev/API team.

I understand your concern about the colleague who is retiring still receiving completed envelopes. My understanding is that you’re using JWT. Switch their user ID that is being used for authentication, I recommend replacing it with a System user ID.

You can change the user id associated with the completed envelopes by switching the sub id:

{
  "iss": "<your_integration_key>",
  "sub": "<your_user_ID>",
  "aud": "account-d.docusign.com",
  "iat": <current_unix_epoch_time>,
  "exp": <current_unix_epoch_time+6000>,
  "scope": "signature impersonation"
}

Please let me know if you have any questions.

Best,

DEV/API

Hello ​@Montse CO ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Montse CO,

I hope you are doing well. 

If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions.

Best regards,
Marco Paulo | Docusign Community Moderator