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I have an urgent question and tried to open a case.  I have the standard plan but got this error message “Your Docusign plan does not support opening cases. Find additional help resources in the Docusign Support Center or learn how to upgrade your plan to access Support.”  I’ve logged on two different devices and get the same message on both laptops.

 

Is there another way to submit my question to get assistance?  

 

Also because it is not showing that I have the Standard Plan I can’t use advanced features such as Powerform that I would like to use.

 

Hi @nathaly.monge please see my post above.  I need assistance

Hello ​@Jcoles ,

 

I’m sorry to hear that you are having issues opening a support case. I’d be glad to help you in getting assistance as well.

Please use this link to open a Support Case for now if you still need to create one.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.

This will allow you to open a support case without logging in to your account.

 

I would also need for you to message me your email address so that I can sync your account with the system to resolve this issue.

Looking forward to your message.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

​@rodolfo.napay my account has been synced after sending a case through the link you sent.  Thanks

Hello ​@Jcoles 

I hope you are doing well. 

It appears that your issue is now resolved. Favor, may you please mark the answer of Rodolfo as the "Best Answer ✅" by clicking “Select as Best”.  

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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