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My PDF is already signed by an external service and I try to add a second signature to it via DocuSign. However, when I retrieve the finished file from DocuSign the first signature is gone.

Is there any way to not lose the existing signature and just add another?

It is unfortunately not possible to add the first signature via DocuSign for legal reasons.

Hi,

 Thank you for reaching out to the DocuSign Community.

I’m afraid that if you have a QES signed document and then sign on top of that the digital signature will break. It is a best practice to have a document signed by all parties using the same provider.

For the signatures on the envelope to remain valid the QES signature for your recipient’s provider would have to be applied in the DocuSign envelope, using the QES solutions we offer.

By default when you download a signed envelope from DocuSign, a seal is placed on the document to prevent tampering, which would include any changes to the document. The intent of the platform seal is to provide customers not using Standard-Based Signatures/ QES with a certificate that enhances document security. Mainly for USA customers that don't use SBS.

Here are some resources that you might find useful:

How Digital Signatures Work | DocuSign 

Use Digital Certificate-Based Signatures for More Secure Agreements

 If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

 

If you are not able to open a  Customer Support case via the above link, you can scroll  down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

 Please click "Select as Best" below if you found the answer to be a valid solution to your issue. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

 Rebeca | DocuSign Community Moderator


Hi Rebeca,

this is really unfortunate. I'm aware that changes in the document are impossible without voiding the first signature. I just hoped that this doesn't apply for the applied signatures.

I think I will separate both signatures into different documents and let them handle individually.

However, thank you very much for your answer.

Best,

Simon


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