Hi,

Thank you for reaching out to the DocuSign Community.

You might want to try the following:

1. Copy the hyperlink of the envelope invitation and open it in an incognito window (if using chrome).

2. Clear cookies and cache.

3. Use a different browser.

4. Try a different device, if you are signing on mobile, try to use a computer instead.

5. Use a different network connection, if you are connected to a WiFi connection, maybe try to connect through your cellular data, and if you are connected to a VPN network, please disconnect it and try.

6. Verify that your browser is under the latest version, has cookies enabled, and also allows third-party cookies.

If after following the steps above the issue remains, you might need to contact the sender of the envelope and have them correct it and resend it to you. 

You might find the following information useful:

Common signing issues

System requirements for signing

If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

If you are not able to open a  Customer Support case via the above link, you can scroll  down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue. Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Rebeca | DocuSign Community Moderator