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Observation:
It has been observed that within DocuSign ID Verification, there is a mismatch between the front-end restrictions and the back-end validation. While the front end allows the selection of a specific document type (e.g., passport), the back end currently does not enforce this restriction, allowing signers to upload any form of ID (e.g., a driving license) regardless of the selected type.

Issue:
This discrepancy means that the document type restriction presented to the signer is ineffective, potentially leading to compliance or verification issues.

Recommendation:
The system should be updated so that both front-end and back-end configurations are aligned. If a specific ID type is selected (e.g., passport), the back end must enforce that only the selected document type can be uploaded by the signer.

Hi ​@Bristi — thanks for the suggestion!

We love hearing how Docusign could be even more useful. The best place to share this kind of idea is on our Ideas board: Submit a feature request

That’s where ideas from Docusign users like you can submit ideas to improve Docusign’s features and where you can also vote on ideas from other members.

We appreciate your input and hope you’ll keep the ideas coming.


Ma. Cassandra | Docusign Community Moderator
If this helped, go ahead and click "Best Answer"!


Hello ​@Bristi 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!


Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.


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