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Is the DocuSign system down?
Sending original document send is working. The signer is unable to open the DocuSign. Internally and externally.
Hello Everyone,
As a recent update, the issue should be resolved, can you confirm this?
If you are still having the issue, please contact customer support: https://support.docusign.com/en/contactSupport
If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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