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Sending original document send is working. The signer is unable to open the DocuSign. Internally and externally.
Solved
Is the DocuSign system down?
- Legacy User
Best answer by Community Expert
Hello Everyone,
As a recent update, the issue should be resolved, can you confirm this?
If you are still having the issue, please contact customer support: https://support.docusign.com/en/contactSupport
If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
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