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Is the DocuSign system down?

Forum|Forum|2 years ago
September 12, 2023
29 replies
231 views

Sending original document send is working. The signer is unable to open the DocuSign. Internally and externally.

eSignature

Best answer by Community Expert

Hello Everyone,

As a recent update, the issue should be resolved, can you confirm this?

If you are still having the issue, please contact customer support: https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

This is not an answer but a question: Is DocuSign reporting issues? U

sers are reporting tags are not loading, customers are unable to open documents. if they are able to open the document they are not loading fully

C

Community Member

Legacy User

We're experiencing the same issue. It's failing when a signer tries to open the document.

C

Community Member

Legacy User

Just piling on so that I am (hopefully) notified when this is fixed.

C

Community Member

Legacy User

Also hoping to be notified when this is fixed. My signers have not been able to load a document to sign for almost an hour now.

C

Community Member

Legacy User

I submitted a new case using the Bug Number provided by Nathaly Monge<https://protect-us.mimecast.com/s/fA44CDkJMKU5mop5fkRTPp?domain=support.docusign.com

> - SIGN-37885

Cindy Morgan

C

Community Member

Legacy User

Cannot load from ipad app or website. We are up a creek.

C

Community Member

Legacy User

Same issue. Safe to say its down

C

Community Member

Legacy User

Hello Everyone,

Thank you for reaching out here in the DocuSign Community.

In the link provided there is a banner reporting the incident to which you can subscribe to receive any updates, I will provide the link again:

Also, if there are any updates to provide, I will be posting them in this thread regardless if you subscribe or not. Thank you for your patience, hopefully, we have this fixed soon, and apologies for the inconvenience: https://status.docusign.com/

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

This is a problem. I effectively have a potential new client who can't sign a contract. Very ineffective and potential of lost business. Can't open and neither can sign. Won't upload. When will this be rectified????? Not happy.

C

Community Member

Legacy User

Docusign: You had one job....

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